Compare, contrast and view comprehensive peer metrics related your strategic channel investments and budgeting for annual planning and resource validation.
Keeping partners engaged, trained, motivated and growing has long been the challenge of IT partnering program managers. That’s not new. But, what is new is the massive rise of MSP business models, demands of digital transformation and a massively decentralized workforce (thanks to COVID19). This OnDemand webinar dives into the new set of solution provider imperatives and how they’re driving changes in IT vendor’s partnering programs (or should be!). We’ll discuss these four main partner program dimensions, featuring Channelytics research and best practices from leading vendor programs.
Customer Success is an innovative new way to manage customer relationships holistically, along the lifecycle of IT services. This OnDemand webinar discussion is with Beth Vanni, IPED Sr. Consultant, and Mike McLaughlin, VP of Prof. Svs. and CIO from Technologent, a leading Cisco Gold integrator. The two review Cisco’s Customer Success channel program, incentives and practice-building effort. They discuss how these offerings are helping solution providers like Technologent grow and mature their Customer Success staffing, training and automation models.
Covers the distribution of both traditional and emerging partner business model types across channel programs as well as how they map to program structure. We explore detail around how engagement models differ by partner type and trends in what percentage of partners deliver the bulk of the revenue in channel programs.Download
Covers program elements across categories such as program tiers, tier criteria, value-based performance metrics and program support elements. We also look at how peer vendors deliver overall partner training and new support methods for services focused partners, including cloud-centric and MSP.Download
Dive into the financials behind peer channel businesses. We look at the proportion of revenue direct vs indirect, channel budgets by spending category, and how vendors allocate MDF funds (accrual vs proposal based).Download
Dive into the staffing data from the Vendor Benchmark. You’ll find insight into channel roles and coverage model trends as well as plans for future investment, and partner coverage ratio’s by staff function.Download